Queueing Management and Models

How can you improve performance in a queuing system?
Linda Green, Garrett J. van Ryzin  | Summer 2011
Operations
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Should customers be served on a first-come, first-served basis? Should the line at a bank function the same as the line at a grocery store? Many production and service systems experience considerable variability in supply and demand, leading to transient periods of congestion and delay. In this case, students learn about the most commonly used class of queuing models and the fundamental performance characteristics of queuing systems.

Case ID: 110207

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