A Summer in Change Management Implementing a New System Launch

How should an MBA student interning at a pharmaceutical company apply theory from his change management course to his experience on the team responsible for rolling out a new automated system?
Todd Jick  | Fall 2013
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During his summer internship at Mandolin Pharmaceuticals, Howard Katz was part of the team responsible for rolling out RPD, a new automated system that had been developed to facilitate the medical, legal, and regulatory process. This would be his first experience with change management. What would he learn about the challenges involved?

Case ID: 140416

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