How might a statistical process control study help a retail store improve its customer service?
How should the CEO of a university hospital, under pressure from the state secretary of health, reduce wait times in the E.R.?
Should a South African transport company risk expanding to the United States?
How should a firm estimate production quantities to optimally balance fixed set-up costs and cycle-stock costs?
Can a sporting goods store increase its revenues by changing the way it manages discounts?
How can a company determine the value and effectiveness of its web presence?
After two years of initial success, the owner of a high-end fashion and design store finds herself with declining profits and increasing managerial problems. How can she turn it around?
With scalpers and online secondary markets like eBay driving up the cost of concert tickets, is there a better way to set prices that would protect revenue without inciting the ire of fans?
What factors drive cost and service, and ultimately determine a firm's ability to satisfy the demands of its customers?