This course provides a fundamental understanding of manufacturing and service operations and their role in the organization. Surveys a wide range of operations topics, including process flow analysis, supply chain management, capacity planning, facilities location, total quality management, human resource management, technology management, and manufacturing and service strategy. Special emphasis is placed on the international dimensions of operations. The course is integrative in nature, emphasizing the fit and relationship of operations with other functions of the firm.
Lucius Riccio was a Columbia Business School faculty member from 2005 to 2016.