Prerequisites: To review course pre/co-reqs, brief description, Master Class Code of Conduct and syllabus, please download the syllabus above.
Professor Kolesar studies quality management and statistical quality control as well as applications of operations research and statistics, particularly in relation to the management of production and service systems. His recent research includes building models for the analysis and design of service systems with random cyclic customer demand patterns, accelerating the implementation and effectiveness of total quality management systems and optimizing credit-screening procedures. He...
Robert Phillips was a Columbia Business School faculty member from 2009 to 2016.