Provides a fundamental understanding of manufacturing and service operations and their role in the organization. Surveys a wide range of operations topics, including process flow analysis, supply chain management, capacity planning, facilities location, and total quality management. Deals with these topics through a managerial, applications-oriented perspective. The course is integrative in nature, emphasizing the fit and relationship of operations with other functions of the firm.
Sidney Taurel Associate Professor of Business
Professor Chan teaches the core MBA class, Decision Models. Her primary research interests are in modeling complex stochastic systems, dynamic optimization, scheduling and queueuing with applications in information technology systems and health-care operations management. Her recent work has focused on the development of effective admission and discharge strategies to improve patient flow in hospital intensive care units.