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Deming Forum

Launched with guidance from Richard Jaffe '92 and David Schick, managing directors of the Stifel Nicolaus Retail Team, the Deming Forum is an annual conference held in summer (August) that addresses key issues in operations within a specific industry. 


The 2010 Deming Forum took place on August 4 and included panel discussions on "Digital Age Marketing for Retailers" and "Measuring the Effect of Customer Service Levels on Customer Purchases." Among the speakers were Michael Zimbalist, Vice President of Research and Development Operations of The New York Times Company, and Marcelo Olivares, Associate Professor in the Decision, Risk, and Operations Division at Columbia Business School.


The 2011 edition was organized on August 2, 2011 at Columbia and included panel discussions on “Union Relations with Large Retailers”, “Consumer Economics”, “Digital Branding at the Very High End”, “Trends in Retail”, and “Social Media Strategies for Consumer Brands”.


In 2012 (August 7), we hosted panel discussions on "Global E-commerce Strategies", "The State of the Economy and the Outlook for the Consumer", and "Probabilities on the Election and How the Outcomes Could Affect Consumers".


The last edition took place on August 6, 2013 and this one-day conference included presentations on "How Washington's Decisions Will Affect Consumer Confidence & Housing", "Distribution and Fulfillment for Omni-Channel" and "History and Future of Outlet Malls".

Deming Cup 2014

We are pleased to announce the winners of the 2014 Deming Cup


Creating Operational Excellence

Learn more about us by reading our brochure, Creating Operational Excellence.



Featured video

Lessons learned from the Deming Cup Winners

Contact Us

Columbia Business School
Uris Hall, 3022 Broadway
New York, NY 10027
212 854 1122