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Operations

Dealing in Data

Feature | July 23, 2014

When it comes to negotiating the most profitable prices, humans help — but data delivers.

Topics: Data Analysis, Operations | Read Article

Rivalry's Poor Returns

Feature | June 24, 2014

New research suggests that, in some settings, ethnic loyalties trump productivity.

Topics: Management, Operations, Organizations, Risk Management, World Business | Read Article

A Better Match

Research Brief | April 24, 2014

Offer incentives to improve wait-list management — and matches.

Topics: Operations | Read Article

Driving Productivity

Feature | February 14, 2014

New technology empowers firms — but can leave individuals in the dust.

Topics: Operations, Organizations | Read Article

Home Team Advantage

Feature | December 30, 2013

For nursing, hyperlocal knowledge and experience are keys to stellar teamwork — delivering better healthcare while shrinking costs.

Topics: Healthcare, Management, Operations, Organizations | Read Article

Maxing Out on Primary Care

Research Brief | November 27, 2013

The projected physician shortage can be averted by tapping non-physician medical staff and electronic communications.

Topics: Healthcare, Operations | Read Article

Five-Star Pricing

Feature | November 27, 2013

A new model helps firms make the most of online review sites.

Topics: Marketing, Operations | Read Article

On Information Distortions in Online Ratings

Research Brief | September 30, 2013

How the sequential nature of online reviews affects product ratings.

Topics: Marketing, Operations | Read Article

Competitive Advantage's End

Off The Shelf | May 28, 2013

In a new book, Rita McGrath explains how companies can thrive in what she calls the 'transient advantage economy'.

Topics: Entrepreneurship, Operations, Organizations, Strategy | Read Article

Hedge Fund Activists' Real Returns

Feature | May 28, 2013

New research shows that stock-price jumps following hedge fund activism are the result of genuine productivity gains, not mere financial engineering.

Topics: Capital Markets and Investments, Leadership, Operations, Organizations, Strategy | Read Article


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