You are here
The role of ITG's Administrative Support team is to plan, implement, and support a secure computing environment for the Administrative Staff of Columbia Business School across the various locations (Uris Hall, Warren Hall, Armstrong Hall, and 60th St).
Administrative Staff Support
Hours of Operation: Mon - Fri: 9 a.m. - 5 p.m.
Phone: (212) 854-2960 (ext. 7-6067 on campus)
Miguel Cruz (212) 854-1545
Executive Director, Technology Services:
Ray Morales (212) 854-1810
CIO & Associate Dean:
Donald Lemma (212) 854-8674
Browse the FAQ’s for questions you may have about technology at CBS.
Here are the most frequently asked questions.
Q: What is PhoneHome? A: PhoneHome is a piece of software designed to help law enforcement officials recover a stolen computer. It is available for the PC and the Mac. It can be used on both laptops and desktop computers. Q: So, how does it work? A: Whenever the computer connects to a network, it sends an email message to Brigadoon and Columbia IT Security. If your machine is lost or stolen, These messages can be used to help recover your machine. Q: Is private information being sent to Brigadoon, the company that provides PhoneHome, or anyone else? A: Information provided includes computer name, MAC addresses, and IP addresses. No one is ever given your name, contact information, or anything else identifying. Brigadoon and law enforcement officials contacted will only know that it is a Columbia person's computer and it will be returned to Public Safety where you can claim it. Q: Can I install PhoneHome on all of my computers? A: Yes. You can install PhoneHome on home and work computers, laptops and desktops. Q: Do I have to remove PhoneHome when I graduate/leave the University? A: No, you can leave PhoneHome running on machines that you have installed it on, and if it becomes stolen, you can still contact Public Safety. Q: Can I install PhoneHome on a machine after I graduate/leave the University? A: No, you can no longer install the program after you leave. Q: How do I know that the installation has completed successfully? A: The installer does not report that installation has completed successfully. If it does not give an error, it has installed successfully. Q: How do I know the program is running? A: PhoneHome is designed to be invisible to people using the machine, so there is no easy way to verify its presence. Q: What if I need to remove PhoneHome from my computer? A: PhoneHome software cannot be removed in the standard way, because we don't want thieves to be able to uninstall it. Please contact the CUIT Support Center for assistance removing the software. Q: What do I do if, after installing PhoneHome, my computer is lost or stolen? A: Contact Columbia Public Safety 212-854-2797 and file a report. Public Safety will contact Brigadoon who will contact law enforcement officials in the location where your machine shows up. The machine will be recovered if possible and returned to Public Safety where you can claim it. Q: Should I keep any information to help locate my computer? A: There are two pieces of information that will assist Public Safety in their investigation. The first is the serial number of the computer, usually on the back or bottom of the computer. The second is the MAC address of the network card in the computer. You should write these down and keep them in a safe place, such as the place where you keep your warranty information and manuals.
Yes, the 300pp printers will allow students in a hurry to print up to 300pp of their 1500pp lifetime limit at once, instead of manually dividing the job into pages 1-40, 41-80, etc. For more information about the special 300pp printer locations, see KB10946.
For regular black ink printing, you also have access to a more limited number of pages from the University's NINJa printers. Printing from this resource requires authentication through your UNI and University-wide password (same as SSOL). More information about NINJa printing is here: http://cuit.columbia.edu/cuit/cuit-public-computing-facilities/ninja-printing-services . For assistance with NINJa printing, contact CUIT (email@example.com or 212-854-1919) or while in Watson Library, the library's Circulation Desk. For other needs, such as very large jobs, batch jobs, large-format banners, business cards, etc., Columbia University Print Services (http://printservices.columbia.edu/) offers a full array of options (recent prices for color printouts were in the $0.79/page range)
The average job printed by CBS students in 2012 was only 23 pages. With that in mind, the 40pp per-job protection of the printing service was designed so that the majority of the student jobs would not be affected by the limit. As a result of this protection, we have seen substantial improvements to the student experience with this crucial service (especially during high volume periods). You can expect less time waiting for your job to be printed and a lower likelihood of running into a broken printer. Similarly, the 1500pp lifetime limit has the two main goals of instilling conservationism and offering long-term preservation of a high-quality printing experience. Under normal use, the majority of the student body (more than 98%) will not come close to exceeding their lifetime limit.
Most students should not need to worry about the number of pages they have left. Under normal use, the majority of the student body (historically more than 97%) have printed far less than the limit. We are hoping that the additional awareness resulting from this new policy will help usher a more conservationist behavior among students. Consequently, that would help decrease the less than 2% of students that have historically reached a high number of pages printed. We're currently in the testing phase of a notification system, while still researching other technical enhancements to the system, which will be sure to help students better manage their printing. In the meantime, students wondering if they are near their page allotment can contact ITG for confirmation.