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Intercall Replacement Tools

1) Zoom.US – Anyone can go to the Zoom.US site and sign up for a free account. The address is: http://www.zoom.us/. We have purchased 25 professional accounts for the school and these can be requested on an “as-needed” basis once a free account has been established. The primary difference between a professional account and a free account is that any free account meeting cannot last longer than 40 minutes per individually scheduled meeting. There is no time restriction for a meeting scheduled with a professional account. Zoom also offers videoconferencing in addition to traditional audio-conference functionality.

2) Freeconferencecall.com - Anyone can go to the freeconferencecall.com site and sign up for a free account. The address is https://www.freeconferencecall.com/. The cancellation of Intercall accounts will result in cost savings for the school, while the introduction of these 2 new offerings will be able to handle any of your audio or video-conferencing needs. We will not cancel any Intercall accounts without your permission. I will follow-upwith you within 60 days to see if the free service is meeting your needs.

Please contact Howard Miller at 212-854-9001 or hjm2123@columbia.edu with any questions or to check on the availability of using a Zoom professional account. Additionally, feel free to contact your respective ITG support team if you need any additional information:

Faculty Support: 212-854-6097 / facsup@gsb.columbia.edu

Administrative Support: 212-854-2960 / admsup@gsb.columbia.edu

Student Support: 212-854-3730 / stusup@gsb.columbia.edu

Faculty Support

Hours of Operation:
Mon - Fri: 8:30 a.m. - 6 p.m.

Phone: (212) 854-6097
(ext. 4-6097 on campus)

E-mail:
facsup@gsb.columbia.edu

Administrative Staff Support

Hours of Operation:
Mon - Fri: 9 a.m. - 5 p.m.

Phone: (212) 854-2960
(ext. 7-6067 on campus)

E-mail:
admsup@gsb.columbia.edu

Student Support

Hours of Operation:
Uris Hall, Room 202:
Mon - Wed: 8:00 a.m. - 8 p.m.
Thurs - Fri : 8:00 a.m. - 6 p.m.
Sat: 11 a.m. - 6 p.m.

Watson Library, West Side: Mon - Fri: Noon - 5 p.m.
Sun: 11 a.m. - 6 p.m.

Warren Hall, Room 402:
Mon - Fri: 9 a.m. - 5 p.m.
(8 a.m. - 4 p.m. when EMBA is in session, including Saturdays)

Phone: (212) 854-3730
(ext. 4-3730 on campus)
E-mail:
stusup@gsb.columbia.edu

Multimedia Support

Hours of Operation:
Mon - Fri: 8 a.m. - 8 p.m.

Sat: 8 - 6 p.m. (flexible, depending on EMBA and event schedules)

Sun: Staffed only when requested for EMBA or special event support.

Phone: (212) 854-3695
(ext. 4-3695 on campus)

Classroom EMERGENCY Phone Support ONLY: (212) 854-6094

E-mail:
mmgroup@gsb.columbia.edu