Our Support Specialists are dedicated, skilled professionals who have extensive experience in personal computing support and we look forward to helping you with all of your computing needs!

Support

Support for MBA and EMBA students begins with the initial configuration of your accounts and laptop for use at the Business School. This normally happens prior to starting your degree program.  After that, support is provided at the Student Technology Centers (STC). The STC is comprised of three Support Desks: one in Uris Hall room 202, one in Watson Library in Uris Hall, and one in Warren Hall room 402. 

Support is provided on a first-come, first-served basis. ITG recognizes that a student's time is valuable, and we have implemented a drop-off service to accommodate students' demanding schedules.  When stopping by the STC for assistance, sufficient time should be allotted on your schedule. Sometimes small problems can turn out to be complex or elusive.

When bringing your laptop for service, please ensure you have the following items:

  • Battery and AC adapter
  • Ethernet adapter/dongle for ultra-light models

You should also perform the following tasks:

  • Backup any important data
  • Change the system passwords to the CBS temporary password


Information and Infrastructure Committee

Student speaking in classroom

The responsibility of the Information and Infrastructure Committee (IIC) is to... Read More Here



The IIC includes the GBA VP for Information & Infrastructure, representatives from each cluster, members of ITG, Office of Student Affairs, Operations and the Business Library. The Committee meets monthly during the Fall and Spring semesters.

Student Support

Hours of Operation (Summer):
Uris Hall, Room 202:
Mon - Fri: 8 a.m. - 6 p.m.
Sat: 11 a.m. - 6 p.m.

Watson Library, West Side:
Mon - Fri: Noon - 5 p.m.
Sun: 11 a.m. - 6 p.m.

Warren Hall, Room 402:
Mon - Fri: 9 a.m. - 5 p.m.
(8 a.m. - 4 p.m. when EMBA is in session, including Saturdays)

Phone: (212) 854-3730
(ext. 4-3730 on campus)

E-mail:
stusup@gsb.columbia.edu

* Please note our support schedule is subject to change to accommodate the School's academic needs. When possible, changes will be posted in advance. Last minute changes will be publicized via e-mail to all students.

Associate Director, Technology Services:
Otoniel Zorrilla
(212) 854-6004

Exec. Director, Technology Services:
Ray Morales
(212) 854-1810

CIO & Associate Dean:
Donald Lemma
(212) 854-8674

Choosing A Laptop

There is no one perfect laptop. ITG provides support for both Windows and Apple computers.

The choice of which laptop is the right one for you is a highly personal one. Some people's absolute overriding priorities are a lightweight model with the longest possible battery life. Others will trade off a slightly heavier weight for functionality, opt-ing for a larger keyboard and display (so, for instance, they can see more of their spreadsheet at once). It ultimately boils down to the question, what are you going to mostly use it for? We suggest that you purchase a computer with abilities beyond your need, keeping in mind that your needs will change over time.


Generally, we recommend laptops targeted towards business professionals. Laptops generally designed and marketed for use in the enterprise (e.g., Apple's MacBook Pro, Dell's Latitude, HP's ProBook or EliteBook, Lenovo's ThinkPad, etc...), tend to emphasize performance and durability.





Frequently Asked Questions

We hope these FAQs prove useful during your laptop selection process. Be sure to contact us if you have any other questions.

Do I need to buy Microsoft Office?

No. Microsoft Office is provided to you free of cost through the University's Microsoft Campus Agreement.


Are there other softwares that I get for free through the University?

Yes. The Campus Agreement entitles Business School constituents to free copies of the latest, professional versions of the most popular Microsoft products for as long as they are affiliated with the school. Products covered under the agreement include: Microsoft Office (Windows and Mac) and Microsoft Windows Operating Systems.


Hardware Requirements

Please keep the following hardware requirements in mind when purchasing a laptop for Business School. Systems purchased recently within the past two (2) years will typically be outfitted with the recommended features.


Category

Minimum

Recommended

Processor

Intel Core i3

Intel Core i5 or i7

Hard Drive

128 Gigabytes (GB)

256 Gigabytes (GB)

Memory

4 GB

8 GB

Wired Networking 

10/100/1000 Gigabit Ethernet LAN Port or USB Ethernet Dongle

10/100/1000 Gigabit Ethernet LAN Port or USB Ethernet Dongle

In order to use a wired network connection on your Ultrabook PC or MacBook Air, ITG recommends purchasing a USB-to-Ethernet Adapter.

Wireless Networking

802.11b/g

802.11n


Operating System Requirements

Please keep the following supported and unsupported operating systems in mind when purchasing a laptop for Business School.
    Supported Operating System(s)
  • Windows 7 is fully supported by ITG.
  • Mac OS X 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion) is fully supported by ITG.
  • Windows 8 and Windows 8.1 if natively installed are supported on a best effort basis. They are still being tested for compatibility and are not yet fully supported by ITG.
  • Mac OS X 10.9 (Mavericks) if natively installed is supported on a best effort basis. It is still being tested for compatibility and is not yet fully supported by ITG.
    Unsupported Operating System(s)
  • Beta and newly released versions of any Operating System(s) cannot be guaranteed to work with the Business School resources, including the wired and wireless networks.
  • Windows 2000, Windows XP, Windows Vista
  • Unix and Linux

Note: Only Operating Systems and Applications based in the English language are supported by ITG.

Printing

Printing Resources in the Business School are provided to you by the Information Technology Group (ITG) exclusively for use by the Business School community.

There are 15 free-standing network printers available: twelve (12) are in Uris Hall (2nd floor, 3rd floor Lehman Lounge, and Watson Library); and three (3) are in Warren Hall (2nd floor, 3rd floor, 4th floor Lehman Lounge). There is one color printer located in each building (Uris 202 hallway, and Warren 4th floor Lehman Lounge).


ITG manages all Business School printers both physically and remotely. All Express Web Kiosk banks have a dedicated printer available to them. Finally, there are local USB printers to which you can directly connect your laptop; these are useful for print jobs requiring customized paper or other media, since using that media in a wireless printer means other people's print jobs would use up your special paper.

 

Printing Policies in the Business School

As the CBS community commits to a more sustainable operation and after the feedback of many members of the student body, ITG has implemented some basic protections on the printing service.

Full Policy Here

Expand >



Download and Install Printers

Click here to Install GSB Printers for Windows.

Please visit ITG for installation in the Mac OS X.

*Note: Although the installer may appear inactive at times, it is still running. Please wait until installation is complete. You'll know this when the "Printers & Fax" window pops up and the Hermes logo starts jumping in the dock.

See Frequently Asked Questions about printing in our Knowledge Base...

How Many Pages Can I Print?

40
on all network printers (the ones that you print to wirelessly from your laptop), with the exception of 2 network printers designated to handle high volumes of up to 300 pages. These are all black/white printing.

25
on the two (2) color printers that we have in each building (Uris and Warren). These have a lifetime limit of 250 pages per person.

300
on two (2) designated high volume network printers.

Unlimited
on the local USB printers to which you can directly connect your laptop and print jobs requiring customized paper.

1500
pages is the lifetime printing quota of a Business School student.

Color Printing



Color Printing is provided to you by ITG exclusively for use by the Business School community only. As a limited non-academic resource, please keep the following in mind:
  • At no time will a professor require color print outs for academic use.
  • There are only 2 color printers available, one in Uris Hall and Warren Hall. See the maps above.
  • Color printing is limited to 25 pages per job with a lifetime quota limit of 250 pages per individual.
  • Students needing extensive printing, printing of non-academic materials, multiple copies of materials, or other specialty printing needs, please refer to Columbia University Print Services http://printservices.columbia.edu/ which offers a full array of both black/white and color printing options.
For more information on printing, please refer to our printing policy.

FAQ

Browse the FAQ’s and Knowledge Base for questions you may have about technology at CBS.

Orientation



Frequently Asked Questions

We hope these FAQs prove useful during your laptop selection process. Be sure to contact us if you have any other questions.

Do I need to buy Microsoft Office?

No. Microsoft Office is provided to you free of cost through the University's Microsoft Campus Agreement.


When can I have my new computer configured by ITG?

As an incoming student, please register for an ITG Configuration Session to have your laptop configured.


Upcoming Orientation Sessions

Wednesday, August 6, 2014 – MBA ITG Configuration Session 1
Location: Uris 141
Drop-Off: 8:00 AM - 9:00 AM
Completion Session: 5:30 PM - 6:30 PM
Capacity: 70
Register Today>

Tuesday, August 12, 2014 – MBA ITG Configuration Session 2
Location: Uris 142
Drop-Off: 8:00 AM - 9:00 AM
Completion Session: 6:00 PM - 7:00 PM
Capacity: 90
Register Today>

Wednesday, August 13, 2014 – MBA ITG Configuration Session 3 (Remote Mix)
Location: Uris 142
Drop-Off: 8:00 AM - 9:00 AM
Completion Session: 5:30 PM - 6:30 PM
Capacity: 100
Register Today>

Thursday, August 14, 2014 – MBA ITG Configuration Session 4 (International Students)
Location: Uris 142
Drop-Off: 7:30 AM - 8:30 AM
Completion Session: 5:00 PM - 6:00 PM
Capacity: 110
Register Today>

Friday, August 15, 2014 – EMBA ITG Configuration Session 1
Location: Uris 141
Drop-Off: TBD
Completion Session: TBD
Capacity: 60
Register Today>

Saturday, August 16, 2014 – EMBA ITG Configuration Session 2
Location: Watson Library
Drop-Off: 7:45 AM - 8:45 AM
Completion Session: 5:00 PM - 6:00 PM
Capacity: 140
Register Today>

Sunday, August 17, 2014 – MBA ITG Configuration Session 5
Location: Watson Library
Drop-Off: 8:00 AM - 9:00 AM
Completion Session: 7:30 PM - 8:30 PM
Capacity: 200
Register Today>