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Welcome to the Columbia Business School Information Technology Group (ITG) website. ITG provides comprehensive IT support and application development services to the faculty, staff and students of the Business School. Please use this website as a gateway for IT-related services and to keep posted on our initiatives.
Message from the CIO
On behalf of the Information Technology Group (ITG), I’d like to welcome (and welcome back) our students, staff and faculty. ITG has been busy this summer implementing several new systems and enhancing the functionality of others. ITG also manages the technology used in our classrooms. It is always a difficult challenge working in an environment where there is almost infinite demand for services, but limited resources; but, with the partnership of the GBA, Faculty Computing Committee, Research Computing Committee, and the Dean’s leadership team, we think we have addressed many projects and requests that were on the top of your respective lists.
Here is a summary of our recent accomplishments:
- As part of our continued efforts from summer 2012’s classroom upgrades project, Uris classrooms 142, 305, 306, 328 and 329 have been upgraded with new podiums, projectors, audio/visual equipment, expanded microphones and screens(where needed). Due to academic scheduling constraints, upgrades for the remaining classrooms are scheduled in the near future; Uris 301(mid-October) and Uris 140, 141, 327(December-January break). Classrooms upgrades for the two Teacher’s College/Grace Dodge classrooms will be scheduled as time permits.
- A hardware refresh of all the Uris and Warren Hall classrooms podium computers is underway and planned for completion in the next few weeks. For the most part, the podium computer interface has not changed.
- Added additional wireless access point in the large capacity Uris Hall classrooms 142 and 301.
- Additional computers that contain the same podium interface as computers in the classrooms will be placed in common areas of Uris and Warren Halls shortly. This will allow students, faculty and presenters who cannot get timely access to conduct run-throughs of their presentation material in a classroom the opportunity to do so on one of these computers. They will be co-located adjacent to the student kiosks in Uris and Warren Halls.
- Over the summer, a full hardware refresh of the School’s Behavioral Lab computers was completed. In addition, iPads were purchased for use in studies as well.
- We have virtually completed the transition of our students to our new Learning Management System, Canvas. The old Angel system will be deactivated at the end of the academic year.
- Deployment of a password reset tool, allowing password reset self-service 24x7 was completed.
- In partnership with Marketing and Communications, we delivered the new Web Redesign project and also replaced our ITG and Cyber Security websites which can be found here: http://www8.gsb.columbia.edu/itg/.
In addition to these accomplishments, we have over 70 projects on our 2013/2014 academic year portfolio. Projects at the top of the list (and are in progress) include:
- Significantly increasing the network backbone speed in both Uris and Warren.
- Rollout of a new video conference system that will work on virtually any device (smartphone, tablet, PC/laptop, or (audio only) telephone.
- In an ongoing effort to improve the research grid performance, we are retiring the older research grid nodes and replacing them with newer, more powerful nodes with more memory capacity. The newer nodes will have 16 cores and 64 GB each. 10 nodes have already been deployed and we plan to deploy 4 more nodes in the next few weeks.
- A seating chart application for faculty.
- End-User computing automated device backup for faculty and staff.
- Laptop encryption for faculty and staff.
- New conference room multimedia and technologies for our existing 60th Street location (7th floor) and installation of technologies at our new 10th floor location.
- Email migration plan…we will look to either upgrade our existing in-house Exchange/Outlook system, or use a cloud-based solution such as Google Mail or Exchange-365.
It will be a busy and exciting year! As always, if ITG can help in any way, please contact us:
Faculty Support: 212-854-6097/ email@example.com
Administrative Support: 212-854-2960/ firstname.lastname@example.org
Student Support: 212-854-3730/ email@example.com
Multimedia/Classroom Support: 212-854-6094/ firstname.lastname@example.org
Best wishes for the new year.
The Information Technology Group (ITG) of the Columbia Business School consists of five basic subdivisions or departments, each serving a vital function to the smooth and efficient day-to-day operation of the organization. These groups are:
- Technology Services
- Applications Development
- Infrastructure Services
- Multimedia Services
- IT Governance & PMO (BMO, Service Management)
They provide on-site and phone support to all of the constituents in the Business School. This includes faculty, staff, and students. This department is divided into separate teams: Faculty Support, Administrator Support, and Student Support.
This group has the job of providing software and applications specifically developed and/or purchased, required in everyday academic and administrative processes.
All computer systems and materials that are the backbone to the school's computing and networking environment are handled in this group. The networking hardware and wiring, third-level support to ITG internal staff, web/print/research/database/communications services, and all systems administration environments are supported.
They maintain the Business School classroom presentation systems, and provide technical assistance and training to users of the classroom equipment. Multimedia also provides Video Production Services. They arrange for video and audio taping of classes and events, provide online hosting of video content, and assist the faculty and administration in the management of video and audio content in all formats.
IT Governance & PMO
This group is divided into three functions. The Business Management Office (BMO), is responsible for all financial operations for ITG. This includes, processing purchase requests for internal ITG purchases and external clients, inventory storage, and asset tracking. Budget reports, analysis, reconciliation, and budget revision, in conjunction with the financial office and the Associate Dean/Chief Information Officer of ITG are managed through the BMO.
Service Management is responsible for the oversight of ITG-wide problem, change, and release management. This includes management of School-wide problems from inception to resolution, assessing the impact of changes to the environment and ensuring Quality Assurance is performed, managing crisis response teams to reduce outage windows and impact to constituents, as well as communications to the community.
The Project Management Office (PMO) provides guidance to ITG project leads for utilizing industry standard project management methodologies, is also managed by this business unit.
Hours of Operation: Mon - Fri: 8:30 a.m. - 6 p.m.
Phone: (212) 854-6097 (ext. 4-6097 on campus)
Administrative Staff Support
Hours of Operation: Mon - Fri: 9 a.m. - 5 p.m.
Phone: (212) 854-2960 (ext. 7-6067 on campus)
Hours of Operation: Uris Hall, Room 202: Mon - Fri: 8:30 a.m. - 6 p.m. Sat: 11 a.m. - 6 p.m.
Watson Library, West Side: Mon - Fri: Noon - 5 p.m. Sun: 11 a.m. - 6 p.m.
Warren Hall, Room 402: Mon - Fri: 9 a.m. - 5 p.m. (8 a.m. - 4 p.m. when EMBA is in session, including Saturdays)
Phone: (212) 854-6097 (ext. 4-6097 on campus)
Hours of Operation: Mon - Fri: 8 a.m. - 8 p.m. Sat: 8 - 6 p.m.
(flexible, depending on EMBA and event schedules)
Sun: Staffed only when requested for EMBA or special event support.
Phone: (212) 854-3695 (ext. 4-3695 on campus)
Classroom EMERGENCY Phone Support ONLY: (212) 854-6094
The Business School periodically has openings for technology staff:
- Providing instructional technology support for the School's students, faculty, and administrators
- Enhancing the classroom and learning experience through emerging technologies with multi-media services
- Developing or implementing new instructional technologies
- Supporting the School's technology infrastructure
Reap the rewards of working in our academic environment with opportunities for career growth and development.