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Press Release | April 30, 2015

New research from Columbia Business School finds the burden of secrecy akin to carrying excess physical weight

Topics: Leadership, Operations, Risk Management | Read Article

McDonald’s Axes Seven Sandwiches in Push to Get Menu Right

Media Mentions | April 28, 2015 | Bloomberg News

Professor Michelle Greenwald says McDonald’s should go for quality not quantity and cut their burger number in half because if you have a really, really good burger, you don’t need a million.

Topics: Operations, Strategy | Read Article

Blue Bell Creameries: What It Can Learn from past Recalls

Media Mentions | April 22, 2015 |

With Blue Bell Creameries struggling to find its public footing in the face of a possible listeria contamination, Professor Michelle Greenwald advises them to take a page out of Tylenol’s 1982 playbook.

Topics: Leadership, Operations | Read Article

Fabrizio Ferri Wins Best Paper Award From John L. Weinberg Center for Corporate Governance

School News | April 03, 2015

Topics: Leadership, Operations, Organizations | Read Article

Wanted: Flexible Corporate Strategies for Fast Times

Media Mentions | March 25, 2015 | The Financial Times

Professor Rita McGrath questions whether strategic competitive advantage is still a useful concept in a world where everything is in flux prompting corporate leaders to concentrate more on flexibility and execution.

Topics: Leadership, Operations, Strategy | Read Article

Grading Teachers by the Test

Media Mentions | March 24, 2015 | The New York Times

Research from Professors Ray Fisman and Jonah Rockoff is featured in the national debate about measuring teaching quality and accountability in US schools.

Topics: Leadership, Operations | Read Article

How to Build a Family-Owned Agency That Will Last

Media Mentions | March 20, 2015 | Advertising Age

Professor Michael Preston states that more than half of family-owned businesses don't surpass the first generation due to fears of perceptions of favoritism, reporting issues, generational compatibility and competency.

Topics: Leadership, Operations | Read Article

How the 'Uber Effect' Is Changing Work

Media Mentions | March 13, 2015 |

Professor Rita McGrath states that on-demand service platforms force everyone to compete in the open market, and therefore pushes things to the lowest common denominator, which doesn't always benefit the worker.

Topics: Business Economics and Public Policy, Operations, Strategy | Read Article

Target and the Not so Mysterious Mystery of Customer Service Failures

Media Mentions | March 11, 2015 | Fortune

Professor Rita McGrath bylines article stating that businesses achieve extraordinary results when they are in touch with their customers and stumble when they lose sight of that fact.

Topics: Operations, Strategy | Read Article

McDonald's Needs to Make 3 Changes to Compete with Chipotle

Media Mentions | March 02, 2015 | Business Insider

Professor Michelle Greenwald says McDonald’s restaurants have a dated feel and doesn’t give you the feeling that you want to go back.

Topics: Operations, Strategy | Read Article