Change Agent "In Waiting"

How can an agency that provides homes for most of a country's population become more innovative and efficient?
Todd Jick  | Spring 2009
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In the early years after its founding in 1960, Singapore's public housing authority met the basic shelter needs of about 6 of the country's population. By 2007, it was providing quality homes to more than 80 of the country's 3.7 million residents. In this case, students take the perspective of a recent MBA graduate as she tries to reorganize the housing authority. Students analyze various change initiatives for making the agency more customer-focused, innovative, and efficient.

Case ID: 090407
Supplemental Materials: Teaching Note

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