Carri Chan
John A. Howard Professor of Business
Decision, Risk, and Operations
Faculty Director Healthcare and Pharmaceutical Management Program
Healthcare and Pharmaceutical Management Program
BS, Massachusetts Institute of Technology, 2004; SM, Stanford University, 2006; PhD 2010
Joined CBS in 2010
Office:
921
Kravis
Phone:
212-854-1609
E-mail:
[email protected]
Personal Website
Curriculum Vitae
Biography
Professor Chan teaches the core MBA class, Operations Management. Her primary research interests are in data-driven modeling of complex stochastic systems, dynamic optimization, and queueing with applications in health-care operations management. Her current focus is on combining empirical approaches with mathematical modeling to develop evidence-based approaches to improving patient flow through hospitals, and particularly intensive care units.
Teaching
Spring 2022
Operations Management
(MBA)
The Analytics Advantage
(MBA)
Spring 2021
Operations Management
(MBA)
The Analytics Advantage
(MBA)
Fall 2021
The U.S. Healthcare System: Structure and Strategies
(MBA)
Healthcare Management, Design and Strategy
(MBA)
Fall 2020
The U.S. Healthcare System: Structure and Strategies
(MBA)
Operational and Economic Modeling in the COVID-19 Crisis
(PHD)
Spring 2019
Spring 2018
Summer 2018
Fall 2018
Columbia Caseworks cases
Aroma Consumer Products Co.: Managing Capacity for a Growing Company
(2021)
Coauthor(s): Carri Chan, C. Daniel Guetta
Continuous Quality Monitoring via Data and Analytics at The Estée Lauder Companies
(2021)
Coauthor(s): Carri Chan, C. Daniel Guetta
At the Frontier of Retail in the 21st Century: Modern Fulfillment and The Case of FlexiWeight
(2021)
Coauthor(s): Omar Besbes, Carri Chan, C. Daniel Guetta
Happy Family: Investing for the Future
(2020)
Coauthor(s): Carri Chan, Fanyin Zheng
Lehigh Valley Health Network: Using a Population Health Strategy to Transform Care
(2019)
Coauthor(s): Linda Green, Carri Chan
GE Healthcare: Managing Magnetic Resonance Operations
(2018)
Coauthor(s): Carri Chan, Baris Kocaman, Abigail Talcott-Schlaifer
Intermountain Healthcare Case Study
(2013)
Coauthor(s): Nelson M. Fraiman, Garrett J. van Ryzin, Carri Chan, Kimberly Williamson
How Big a Burden? Valuing General Motors’ Retirement Benefits Liability
(2013)
Coauthor(s): Carri Chan, Awi Federgruen, Robert Phillips, Garrett J. van Ryzin
Emergency Department Congestion at Saintemarie University Hospital
(2011)
Coauthor(s): Omar Besbes, Carri Chan, Laurent Hublet
Research
Journal articles
Association Among ICU Congestion, ICU Admission Decision, and Patient Outcomes
In Critical Care Medicine
(forthcoming)
Coauthor(s): Song-Hee Kim, Carri Chan, Marcelo Olivares, Gabriel Escobar
Should Hospitals Keep Their Patients Longer? The Role of Inpatient Care in Reducing Post-Discharge Mortality
In Management Science
(2020)
Coauthor(s): Ann Bartel, Carri Chan, Song-Hee Kim
Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies
In Operations Research
(2017)
Coauthor(s): Carri Chan, Jing Dong, Linda Green
Maximum Weight Matching with Hysteresis in Overloaded Queues with Setups
In Queueing Systems
(2016)
Coauthor(s): Carri Chan, Mor Armony, Nicholas Bambos
ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes
In Management Science
(2015)
Coauthor(s): Song-Hee Kim, Carri Chan, Marcelo Olivares, Gabriel Escobar
When to Use Speedup: An Examination of Service Systems with Returns
In Operations Research
(2014)
Coauthor(s): Carri Chan, Galit Yom-Tov, Gabriel Escobar
Network Assisted Mobile Computing with Uplink Query Processing
In IEEE Transactions on Mobile Computing
(2013)
Coauthor(s): Carri Chan, Nicholas Bambos, Jatinder Singh
Prioritizing Burn-Injured Patients During a Disaster
In Manufacturing & Service Operations Management
(2013)
Coauthor(s): Carri Chan, Linda Green, Yina Lu, Nicole Leahy, Roger Yurt
Optimizing Intensive Care Unit Discharge Decisions with Patient Readmissions
In Operations Research
(2012)
Coauthor(s): Carri Chan, Vivek Farias, Nicholas Bambos, Gabriel Escobar
Burn Disaster Response Planning in New York City: Updated Recommendations for Best Practices
In Journal of Burn Care & Research
(2012)
Coauthor(s): Nicole Leahy, Roger Yurt, Eliot J. Lazar, Alfred Villacara, Angela Rabbitts, Laurence Berger, Carri Chan
Channel, deadline, and distortion (CD2) aware scheduling of video streams over wireless
In IEEE Transactions on Wireless Communications
(2010)
Coauthor(s): Aditya Dua, Carri Chan, Nicholas Bambos, John Apostolopoulos
Scheduling algorithms for broadcasting media with multiple distortion measures
In IEEE Transactions on Wireless Communications
(2009)
Coauthor(s): Carri Chan, Nicholas Bambos, Susie Wee, John Apostolopoulos
Stochastic depletion problems: Effective myopic policies for a class of dynamic optimization problems
In Mathematics of Operations Research
(2009)
Coauthor(s): Carri Chan, Vivek Farias
Multiple distortion measures for packetized scalable media
In IEEE Transactions on Multimedia
(2008)
Coauthor(s): Carri Chan, Susie Wee, John Apostolopoulos
Chapters
Improving Access to Healthcare: Models of Adaptive Behavior
In Handbook of Healthcare Operations Management
(2013)
Coauthor(s): Carri Chan, Linda Green
Working papers
An Examination of Early Transfers to the ICU Based on a Physiologic Risk Score
(2016)
Coauthor(s): Wenqi Hu, Carri Chan, Gabriel Escobar
Critical care in hospitals: When to introduce a Step Down Unit?
(2016)
Coauthor(s): Carri Chan, Mor Armony, Bo Zhu
The Impact of Delays on Service Times in the Intensive Care Unit
(2016)
Coauthor(s): Carri Chan, Vivek Farias, Gabriel Escobar
The Role of a Step-Down Unit in Improving Patient Outcomes
(2016)
Coauthor(s): Carri Chan, Linda Green, Lijian Lu, Gabriel Escobar
Using Future Information to Reduce Waiting Times in the Emergency Department via Diversion
(2015)
Coauthor(s): Kuang Xu, Carri Chan
Fairness in overloaded parallel queues
(2011)
Coauthor(s): Carri Chan, Mor Armony, Nicholas Bambos
Maximizing throughput of hospital intensive care units with patient readmissions
(2010)
Coauthor(s): Carri Chan, Vivek Farias, Nicholas Bambos, Gabriel Escobar
Ideas and Insights
In The Media
Amazon Charges Ahead with Acquisitions, Daring FTC to Act
Health Professionals Wonder about Future of COVID Drugs as Federal Funding Wanes
COVID-19 Tests at Times Have Been Notoriously Hard to Find. Here's Why.
Airlines Want to Drop COVID-19 Travel Precautions. Is Now the Right Time?
To Fill Empty Retail Space, Landlords Tap Doctors and Dentists