Linda V. Green
Cain Brothers & Company Professor Emerita of Healthcare Management in the Faculty of Business
Decision, Risk, and Operations
BS, City University of New York, City College, 1970; MS, New York University, 1973; PhD, Yale, 1978
Joined CBS in 1978
Office:
350
Kravis
Phone:
212-854-4108
E-mail:
[email protected]
Fax:
212-316-9180
Curriculum Vitae
Biography
Linda Green is the Cain Brothers and Company Professor Emerita of Healthcare Management at Columbia Business School. She is also the Faculty Director of the Healthcare and Pharmaceutical Management Program at the business school. Her research, which has focused on the development and application of mathematical models to improve service systems, has resulted in dozens of publications in the premier technical journals such as Operations Research and Management Science as well as prominent healthcare journals such as Health Affairs, Health Services Research, Inquiry and Academic Emergency Medicine. Her work over the past 25 years has focused on providing policy insights and operational methodologies to increase the efficiency, effectiveness and access to healthcare delivery systems. Specific projects have included reducing delays for emergency care, providing timely access to primary care, the development of new nurse staffing methodologies and the evaluation of physician and hospital bed capacity needs. She has been a consultant and advisor to numerous health systems, physician practices, health start-ups, and government agencies. Her work on prioritizing burn victims during a catastrophic event earned a best paper award from the INFORMS Section for Public Programs, Services and Needs and became a model for burn protocols across the country. Her work has been featured in various media outlets including The Wall Street Journal, The New York Times, The Washington Post, Business Week, Slate, and Crain’s New York. Dr. Green has held editorial positions for Operations Research and Management Science, including serving as the Department Editor for Stochastic Models for Management Science for over 12 years. She has been an INFORMS Fellow since 2004 and an MSOM Fellow since 2019.
Teaching
Spring 2019
NYC Immersion Seminar: Creating Value in Healthcare Delivery
(MBA)
Fall 2019
Transforming the Delivery of Healthcare Services
(MBA)
The U.S. Healthcare System: Structure and Strategies
(MBA)
Spring 2018
NYC Immersion Seminar: Creating Value in Healthcare Delivery
(MBA)
Fall 2018
Transforming the Delivery of Healthcare Services
(MBA)
The U.S. Healthcare System: Structure and Strategies
(MBA)
Columbia Caseworks cases
Lehigh Valley Health Network: Using a Population Health Strategy to Transform Care
(2019)
Coauthor(s): Linda Green, Carri Chan
Nemours/Alfred I. DuPont Hospital for Children: Using LEAN Management to Improve Health Care
(2016)
Coauthor(s): Fangruo Chen, Linda Green
The New York City Police Department Patrol System
(2010)
Coauthor(s): Linda Green
Queueing Management and Models
(2011)
Coauthor(s): Linda Green, Garrett J. van Ryzin
The Ritz Carlton Hotel Company: The Quest for Service Excellence
(2008)
Coauthor(s): Nelson M. Fraiman, Linda Green, Garrett J. van Ryzin, Aliza Heching
Research
Journal articles
Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies
In Operations Research
(2017)
Coauthor(s): Carri Chan, Jing Dong, Linda Green
Prioritizing Burn-Injured Patients During a Disaster
In Manufacturing & Service Operations Management
(2013)
Coauthor(s): Carri Chan, Linda Green, Yina Lu, Nicole Leahy, Roger Yurt
Identifying Good Nursing Levels: A Queuing Approach
In Operations Research
(2011)
Coauthor(s): Natalia Yankovic, Linda Green
The Impact of Ambulance Diversion on Heart Attack Deaths
In Inquiry
(2010)
Coauthor(s): Natalia Yankovic, Sherry Glied, Linda Green, Morgan Grams
Reducing delays for medical appointments: A queueing approach
In Operations Research
(2008)
Coauthor(s): Linda Green, Sergei Savin
Providing timely access to care: What is the right patient panel size?
In The Joint Commission Journal on Quality and Patient Safety
(2007)
Coauthor(s): Linda Green, Sergei Savin, Mark Murray
Coping with time-varying demand when setting staffing requirements for a service system
In Production and Operations Management
(2007)
Coauthor(s): Linda Green, Peter Kolesar, Ward Whitt
Note—Computing time-dependent waiting time probabilities in M(t)/M/s(t) queueing systems
In Manufacturing and Service Operations Management
(2007)
Coauthor(s): Linda Green, João Soares
Managing Patient Service in a Diagnostic Medical Facility
In Operations Research
(2006)
Coauthor(s): Linda Green, Ben Wang
Using queueing theory to increase the effectiveness of emergency department provider staffing
In Academic Emergency Medicine
(2006)
Coauthor(s): Linda Green, João Soares, James Giglio, Robert Green
Improving emergency responsiveness with management science
In Management Science
(2004)
Coauthor(s): Linda Green, Peter Kolesar
An improved heuristic for staffing telephone call centers with limited operating hours
In Production and Operations Management
(2003)
Coauthor(s): Linda Green, Peter Kolesar, João Soares
How Many Hospital Beds?
In Inquiry
(2003)
Coauthor(s): Linda Green
Strategies for Cutting Hospital Beds: The Impact on Patient Service
In Health Services Research
(2001)
Coauthor(s): Linda Green, Vien Nguyen
Improving the SIPP approach for staffing service systems that have cyclic demands
In Operations Research
(2001)
Coauthor(s): Linda Green, Peter Kolesar, João Soares
A note on approximating peak congestion in Mt/G/∞ queues with sinusoidal arrivals
In Management Science
(1998)
Coauthor(s): Linda Green, Peter Kolesar
Insights on service system design from a normal approximation to Erlang's delay formula
In Production and Operations Management
(1998)
Coauthor(s): Peter Kolesar, Linda Green
A note on the convexity of service-level measures of the (r, q) system
In Management Science
(1998)
Coauthor(s): Linda Green, Peter Kolesar, Hongtao Zhang
The lagged PSA for estimating peak congestion in multiserver Markovian queues with periodic arrival rates
In Management Science
(1997)
Coauthor(s): Linda Green, Peter Kolesar
On the accuracy of the simple peak hour approximation for Markovian queues
In Management Science
(1995)
Coauthor(s): Linda Green, Peter Kolesar
Note: On the efficiency of imbalance in multi-facility multi-server service systems
In Management Science
(1995)
Coauthor(s): Linda Green, Debashis Guha
The pointwise stationary approximation for queues with nonstationary arrivals
In Management Science
(1991)
Coauthor(s): Linda Green, Peter Kolesar
Some effects of nonstationarity on multiserver Markovian queueing systems
In Operations Research
(1991)
Coauthor(s): Linda Green, Peter Kolesar, Antony Svoronos
An anti-PASTA result for Markovian systems
In Operations Research
(1990)
Coauthor(s): Linda Green, Benjamin Melamed
Testing the validity of a queueing model of police patrol
In Management Science
(1989)
Coauthor(s): Linda Green, Peter Kolesar
A convexity result for single-server exponential loss systems with non-stationary arrivals
In Journal of Applied Probability
(1988)
Coauthor(s): Antony Svoronos, Linda Green
Queueing systems with service interruptions II
In Naval Research Logistics
(1988)
Coauthor(s): Awi Federgruen, Linda Green
The N-seasons S-servers loss system
In Naval Research Logistics
(1987)
Coauthor(s): Antony Svoronos, Linda Green
On the validity and utility of queueing models of human service systems
In Annals of Operations Research
(1987)
Coauthor(s): Linda Green, Peter Kolesar
A queueing system with general-use and limited-use servers
In Operations Research
(1985)
Coauthor(s): Linda Green
A queueing system with auxiliary servers
In Management Science
(1984)
Coauthor(s): Linda Green
An M/G/c queue in which the number of servers required is random
In Journal of Applied Probability
(1984)
Coauthor(s): Awi Federgruen, Linda Green
The feasibility of one-officer patrol in New York City
In Management Science
(1984)
Coauthor(s): Linda Green, Peter Kolesar
A multiple dispatch queueing model of police patrol operations
In Management Science
(1984)
Coauthor(s): Linda Green
Queues in which customers receive simultaneous service from a random number of servers: A system point approach
In Management Science
(1984)
Coauthor(s): Percy Brill, Linda Green
A limit theorem on subintervals of interrenewal times
In Operations Research
(1982)
Coauthor(s): Linda Green
Comparing operating characteristics of queues in which customers require a random number of servers
In Management Science
(1981)
Coauthor(s): Linda Green
A queueing system in which customers require a random number of servers
In Operations Research
(1980)
Coauthor(s): Linda Green
Chapters
Improving Access to Healthcare: Models of Adaptive Behavior
In Handbook of Healthcare Operations Management
(2013)
Coauthor(s): Carri Chan, Linda Green
Queueing Theory and Modeling
In Handbook of Healthcare Delivery Systems
(2011)
Coauthor(s): Linda Green
Using Queueing Theory to Alleviate Emergency Department Overcrowding
In Wiley Encyclopedia of Operations Research and Management Science
(2010)
Coauthor(s): Linda Green
Using operations research to reduce delays for healthcare
In Tutorials in Operations Research
(2008)
Coauthor(s): Linda Green
Queueing analysis in healthcare
In Patient flow: Reducing delay in healthcare delivery
(2006)
Coauthor(s): Linda Green
Working papers
The Role of a Step-Down Unit in Improving Patient Outcomes
(2016)
Coauthor(s): Carri Chan, Linda Green, Lijian Lu, Gabriel Escobar
"Nursevendor problem": Personnel staffing in the presence of endogenous absenteeism
(2011)
Coauthor(s): Linda Green, Sergei Savin, Nicos Savva
Ambulance Diversion and Myocardial Infarction Mortality
(2005)
Coauthor(s): Sherry Glied, Morgan Grams, Linda Green
Using Queueing Theory to Increase the Effectiveness of Physician Staffing in the Emergency Department
(2005)
Coauthor(s): Linda Green, João Soares, James Giglio, Robert Green