This course provides a fundamental understanding of manufacturing and service operations and their role in the organization. Surveys a wide range of operations topics, including process flow analysis, supply chain management, capacity planning, facilities location, total quality management, human resource management, technology management, and manufacturing and service strategy. Special emphasis is placed on the international dimensions of operations. The course is integrative in nature, emphasizing the fit and relationship of operations with other functions of the firm.
Professor of Business
Professor Chan teaches the core MBA class, Operations Management. Her primary research interests are in data-driven modeling of complex stochastic systems, dynamic optimization, and queueing with applications in health-care operations management. Her current focus is on combining empirical approaches with mathematical modeling to develop evidence-based approaches to improving patient flow through hospitals, and particularly intensive care units.
Professor of Professional Practice
Professor Fraiman joined the faculty after a 17-year career at International Paper Company, where his most recent position was chief technology officer for eight manufacturing divisions. Prior to this he developed and managed a group responsible for productivity improvement and process innovation, and still earlier he directed company-wide educational activities. Fraiman teaches operations and technology management. His research explores institutionalizing quality improvement. He specializes...