Each of the 4 organizations we will visit is focused on providing patients and payers higher quality healthcare at lower cost. Each is engaged in expansion and is faced with differing challenges in implementing their model in new locations. The course will explore the potential strengths and weaknesses of each organization. A final paper will address commonalities, differences and synergies as well as potential insights from each that might be generalizable to other healthcare organizations.

Session 1 (Mar. 31)   Moving from volume to value: Crystal Run Healthcare

• Integrating care
• Creating and measuring value
• Improving the patient experience

Session 2 (Apr 7)  Improving access for patients: City MD

• Location and customer acquisition strategies
• Hiring, training and retaining physicians
• Creating a convenient, high-quality experience for patients

Session 3 (Apr 21)  Leveraging focus: Memorial Sloan Kettering

• Advantages of focus
• Opportunities and challenges of standardization in services
• Transferring processes of care and clinical trials to other geographies

Session 4 (Apr 28)  Managing population health: Montefiore Medical Center (April 28)

• Strategic goals and network development
• Care management and population health
• The critical role of IT

Linda Green

Cain Brothers & Company Professor of Healthcare Management in the Faculty of Business

Professor Green earned her doctorate in Operations Research from Yale University. Her research, which has focused on the development and application of mathematical models of service systems, has resulted in dozens of publications in the premier technical journals such as Operations Research and Management Science as well as prominent healthcare journals such as Health Services Research, Inquiry and Academic...

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