Provides a fundamental understanding of manufacturing and service operations and their role in the organization. Surveys a wide range of operations topics, including process flow analysis, supply chain management, capacity planning, facilities location, and total quality management. Deals with these topics through a managerial, applications-oriented perspective. The course is integrative in nature, emphasizing the fit and relationship of operations with other functions of the firm.
Professor Zheng teaches the MBA core class Operations Management and the PhD class Introduction to Econometrics and Statistical Inference. Her research focuses on industrial organization, applied econometrics, and the interface between economics and operations management.