Our Team

Director

Nelson Fraiman

Professor of Professional Practice and Director of the W. Edwards Deming Center

Professor Fraiman joined Columbia Business School in 1995. He teaches the core Operations Management and Strategy course. He is also the faculty director of the ECLA program. Prior to Columbia Business School he spent seventeen years in industry and consulting. His last job was with International Paper, where he was Chief Technology Officer for eight manufacturing divisions. His current research centers on entrepreneurship and process improvement. He has written cases on operational excellence on the Ritz Carlton Hotel and the supply chain strategies of Zara and Mango. In ECLA, besides being the creator of the program, he taught Operations Strategy and Service Operations and advised one group for its process improvement project and its business growth plan.

Administration

Angela Quintero
Program Manager, ECLA

Angela Quintero is an Associate Director at the W. Edwards Deming Center for Quality, Productivity, and Competitiveness at Columbia Business School. She is also the Program Manager for ECLA. Prior to joining Columbia Business School, Angela worked in management consulting and market intelligence for more than 10 years in Asia, Europe and the US.

Angela holds a B.S. in Mathematics from Universidad de Los Andes in Colombia, a M.S. in Social Sciences from The University of Chicago and a M.S. in Management Science Engineering from Stanford.

Maggie Hopkins
Program Manager, ECLA

Maggie Hopkins is a Program Manager at the Jerome A. Chazen Institute for Global Business at Columbia Business School, which is a sponsor of the ECLA Program. Prior to joining Columbia Business School and the world of higher education, Maggie worked at an art gallery for 3 years in the Chelsea neighborhood of New York City.

Maggie holds a B.A. in Business Administration and Art History with a concentration in International Studies from Muhlenberg College in Allentown, Pennsylvania.