Global Account Management: Creating Future-Proof B2B Customer Relationships

Date  
Oct 15–17, 2019 $6,450
	Christine  Tom
Contact
Christine Tom
Manager, Client Services and Business Development
+1 212-851-2505
ct2900@gsb.columbia.edu
Location
Columbia University Campus
New York City 
Plan your stay

“Identifying the right business model for addressing global customers and formalizing that model into a global customer management program is a key challenge for any organization with global aspirations. This program will give you the essential concepts needed to drive corporate strategy and realize profitable growth for your company and industry.”
– Noel Capon, Faculty Co-Director and R.C. Kopf Professor of International Marketing

Global Account Management

Agile collaboration between suppliers and customers is paramount for success in complex, global business relationships. But only few companies have really mastered it. In the Global Account Management: Creating Future-Proof B2B Customer Relationships program, you will develop the skills needed to transform your global customer relationships and become an integral part of your global customers strategies and action plans.

Building on over 20 years of frontline research and practice, the Columbia Business School faculty who teach in this program provide sales executives and account managers with the knowledge, skills, and tools to successfully compete in the global sales arena and manage global business-to-business relationships effectively.

Over three days, participants learn how leading companies organize their global customer operations of the future. From customer asset management and account strategy and planning to executive sponsorship and agile collaboration, the program faculty have developed some of the key concepts of today’s state-of-the-art global customer management.

Discussing and sharing concrete ideas to elevate your own global customer management practice beyond the competition's, participants work together in a safe, peer-only environment. At the end of the program, each participant will have developed a tailor-made global account management roadmap and walk away with a hands-on action plan for a global customer.

Please Contact Us

Please contact our Learning Solutions Specialists at 212-854-3395 for a personal conversation to learn more.