Describe what you do.
I oversee the Quality/Patient Safety/Performance Improvement programs for two hospitals in the eight-hospital Houston Methodist System. I am responsible for hospital accreditation, risk management, an increasing number of external reporting initiatives such as Leapfrog and US News, compliance with Centers for Medicare/Medicaid conditions of participation and populating multiple specialty databases/registries for unique medical or surgical conditions. I'm also responsible for putting systems in place, known commonly as best practices, that optimize patient care, improve patient safety, decrease risk of death and improve overall outcomes. I serve as a liaison between the physician staff and the administration and, as an active clinician, experience first hand the challenges of medical practice in the complex environment that is healthcare in 2017. In addition to my individual hospital entity responsibilities I also have duties on a system level, with my Chief Quality Officer colleagues helping to drive Quality/Patient Safety initiatives throughout the Houston Methodist system of hospitals.
How did you become interested in Healthcare? What drew you in?
I've been a physician for twenty six years, with 24 years specifically devoted to surgery. I've always wanted to be a surgeon and to address critical issues.
What do you enjoy most about your career or positon?
In my current position I have the opportunity to positively impact many people at once by supporting a best practice approach to medicine/surgery, identifying and removing barriers to excellent care and collaborating with outstanding professionals in every department of the hospital. I'm fortunate to have landed in an environment that is invested in continuous improvement and is completely aligned with my personal values as well.
How has your CBS experience influenced your career?
At Columbia I connected with the best of the best -- people who were accomplished, driven, innovative. They brought out the best in me also. We were also from such diverse backgrounds in life and education it made the experience that much richer for me.
As a leader in healthcare, what qualities do you look for when hiring new MBA graduates?
I use our hospital's ICARE values-- Integrity, Compassion, Accountability, Respect and Excellence