Multimedia Group Services

On-Site Assistance

For Events

To request technical on-site assistance, loaner equipment, freelance services or other items not available in the classroom, please use use the CBS Club and Event management system called CampusGroups.

You can expect a reply within one week at most from when the request is made. (Please note that requests made less than two business days in advance cannot be guaranteed, and requests placed less than one business day ahead of an event must be confirmed in person or by calling (212) 854-3695.)

For Scheduled Classes

Faculty can request on-site assistance from a Multimedia technician when necessary. On-site assistance should be requested at least two business days in advance by emailing [email protected] In your request, please be sure to include the following information:

Building and Room Number.
A description of the assistance needed (ex. Zoom configuration, PowerPoint assistance, Microphone tutorial, etc.). Please be as specific as possible.
Course name or code.
Time you want the technician to arrive.
Time that the class begins.
Contact information of any surrogates (Teaching Assistants, etc.)

Training

Video Conferencing Support

MMG can assist with your video conferencing in CBS classrooms and conference rooms. All classrooms and conference rooms are equipped with video camera and microphones that integrate with various platforms. Additionally, speakerphones are available in most conference rooms.

While we do provide support with multiple video conferencing platforms, we highly recommend Zoom to meet your conferencing needs. Not familiar with the platform? Please explore and test Zoom by visiting their test site.

Zoom accounts are available at no cost on their site. Basic account doesn’t meet your needs? No problem! Please contact us to discuss your options including any of the non-Basic account options.

The Zoom Help Center provides a myriad of resources on using Zoom, and we are here to help if you need one on one support.

Equipment Loans

MMG can provide multimedia equipment loans on a short-term basis. Equipment is available to pick up in SC101. Stop by or contact us in advance for availability.

Powerpoint Clicker
Portable Document Camera
Portable Projector
Portable Screen
Portable audio recorders
Various adapters for laptop/mobile device connection
Webcam

For setup requests, please use CampusGroups.

Event Vendors

Columbia Business School has a set of standard vendors that they recommend for use with your hybrid or virtual event. These vendors have been vetted by Columbia University and have been approved for use. Below is a list of recommended vendors and the areas they specialize in.

First Agency | Intrado

Contact: Cinthya Pereira ([email protected])
Cost: Greater than $5000/month
Demo Video: https://www.youtube.com/watch?v=WOFhcqcsKCk
First Agency is a whiteglove virtual event provider that specializes in event production and event management models. First Agency leverages the Intrado platform to provide event viewers with the features needed to collaborate at their event. Intrado provides an all in one solution for event production and management. First Agency specializes in custom solutions for dynamic and complex events with many moving parts. First Agency provides a premium solution that comes at a premium price point. The First Agency is best for events that require event marketing, whiteglove support, and a high level of customization.

Features provided by First Agency and Intrado:

Custom event website
Private messaging
Live chat/Q&A
Event marketing
Appointment scheduling
Polling
Gamification
Metrics and Analytics
Mobile app
Event production
Breakout rooms
Networking
Job listings
Resume Drop-off
3D virtual environments

All Together Now | Hopin, Whova, Zoom

Contact: Jessica Ryan ([email protected])
Cost: $2500 a month and up.
Demo Video: https://vimeo.com/677419864
All Together Now is a whiteglove agency providing virtual and hybrid event management solution. All Together Now leverages the Hopin, Whova and Zoom platforms to provide event viewers with the features needed to collaborate at their event. Both Hopin and Whova provide an all in one solution for event production and management. All Together Now specializes in custom solutions for dynamic and complex events with many moving parts, as well as local NYC Production Teams to staff hybrid production at Cooperman Commons. All Together Now is geared towards larger events that require white glove service with standard budgeting needs.

Features provided by All Together Now:

Custom event website
Private messaging
Live chat/Q&A
Event marketing
Appointment scheduling
Polling
Gamification
Metrics and Analytics
Mobile app
Event production
Breakout rooms
Networking

Zoom Webinar

Contact: Your CBS IT support team
Cost: Contact your CBS IT support team for pricing. In most cases, Zoom webinar is a cost-effective solution.
Demo Video: https://www.youtube.com/watch?v=9qIErRC_uro
Zoom Webinar enables the streaming of large meetings as an add-on to your Zoom subscription. Zoom Webinar enables the meeting of 3000 participants to meet in a panel format. The speaker is able to conduct a meeting using features such as live chat, Q&A, and polling to engage with participants. After the event is complete, Zoom Webinar provides enhanced reporting to help gauge event engagement.

Features provided by Zoom Webinar:

All the features included with Zoom Pro
Branded registration
Live chat/Q&A
Polling
Metrics and Analytics

Zoom Pro

Contact: Your CBS IT support team
Cost: Contact your CBS IT support team for pricing. In most cases, Zoom Pro is a cost-effective solution.
Zoom Pro is one of the additional subscriptions offered by CBS. Zoom Pro includes all the same features of Zoom Free but allows for meetings for up to 30 hours.

Features provided by Zoom Pro:

All the features included with Zoom Free
Meetings up to 30 hours

Zoom Free

Contact: Your CBS IT support team
Cost: Free
Zoom Free is the standard video conferencing software given to all that join CBS. Some will have elevated subscriptions depending on their role. Zoom free provides video conferencing capabilities on the web or on mobile devices. Zoom free allows for meetings with up to 100 participants for a maximum of 40 minutes. Zoom Free includes engagement tools such as public and private chat.

Features provided by Zoom Free:

Meetings for up to 40 minutes
Meetings with up to 100 participants
Live and private chat
Zoom whiteboards
Mobile app