Student Support

Hours of Operation (Summer Semester 2023):
Geffen Hall, Room 460:
Mon - Fri: 8 a.m. - 6 p.m.
Sat: 8 a.m. - 4 p.m. OR closed depending on EMBA classes -- if closed for EMBA, see Kravis 401 below.
Sun: Support available only remotely 9 a.m. - 5 p.m.

Kravis Hall, 401 Support Area:
Mon - Fri: 9 a.m. - 5 p.m.
Sat: Closed OR 8 a.m. - 4 p.m., depending on EMBA classes -- if closed for EMBA, see Geffen 460 above.
Sun: Support available only remotely 9 a.m. - 5 p.m.

For the quickest response please contact us on Slack: #itg_student_support

Phone: (212) 854-3730

E-mail: [email protected]

* Please note our support schedule is subject to change to accommodate the School's academic needs. When possible, changes will be posted in advance. Last minute changes will be published via e-mail to all students.

Support for EMBA, MBA and MS students begins with the initial configuration of your accounts and laptop for use at the Business School. This normally happens prior to starting your degree program (see Orientation Information on the left).  After that, support is provided in person at our two support locations, or through our contacts above. 

Support is provided on a first-come, first-served basis. ITG recognizes that a student's time is valuable, and we have implemented a drop-off service to accommodate students' demanding schedules.  When stopping by one of our locations for assistance, sufficient time should be allotted on your schedule. Sometimes small problems can turn out to be complex or elusive.

When bringing your laptop for service, please ensure you have the following items:

• Battery and AC adapter

You should also perform the following tasks:

• Backup any important data
• Change the system passwords to the CBS temporary password