Blatt, B., S. LeLacheur, Adam Galinsky, S. Simmens, and L. Greenberg. "Does perspective-taking increase patient satisfaction in medical encounters?" Academic Medicine 85, no. 9 (2010): 1445-1452.
Each author name for a Columbia Business School faculty member is linked to a faculty research page, which lists additional publications by that faculty member.
Each topic is linked to an index of publications on that topic.