Using both your head and your heart: The role of perspective taking and empathy in resolving social conflict
Abstract
Citation
Galinsky, Adam, D. Gilin, and W. Maddux. "Using both your head and your heart: The role of perspective taking and empathy in resolving social conflict." In The Psychology of Social Conflict and Aggression, 103-118. Ed. Joseph P. Forgas, Arie W. Kruglanski, and Kipling D. Williams. New York: Psychology Press, 2011.
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