Riding the crest of recent artistic and organizational successes, this self-governing symphony orchestra now confronts the challenge of engendering a culture in which, in the words of the managing director, "everyone in the orchestra is constantly thinking, how can we make this better?"
Hackman, J., E. Lehman, Adam Galinsky, and M. Peiperl. The London Symphony Orchestra. Boston: Harvard Business School Publishing, 2000.
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