Abstract

Following the efficiency logic that argues process quality management provides an important basis for firms’ internal controls over their innovation activities, this study which is set within emerging markets extends the literature by shedding light upon an interesting phenomenon: employing process quality management reduces purchasing risk for potential customers by conveying valuable information regarding the firms who employ it (a symbolic logic argument). Emerging market firms who must accomplish accelerated learning internally while overcoming the external information asymmetry typically associated with domestically-based technological innovations have found a way to enhance originality and while also maintaining efficiency by successfully managing process quality subjective to local institutional quality.

Citation

Harrigan, Kathryn, Jie Wu, and Zefu Wu. "Process Quality Management and Technological Innovation Revisited: A Contingency Perspective from an Emerging Market." Journal of Technology Transfer (forthcoming).

Each author name for a Columbia Business School faculty member is linked to a faculty research page, which lists additional publications by that faculty member.

Each topic is linked to an index of publications on that topic.