We examine a multi-server queueing system with Poisson arrivals in which customers require simultaneous service from a random number of servers. Servers assigned to the same customer begin and end service concurrently. Service times are, in general, assumed to be exponentially distributed. A system point approach is presented as a framework for obtaining the waiting time distribution for each customer type. Explicit solutions are derived for the two-server system.
Brill, Percy, and Linda Green. "Queues in which customers receive simultaneous service from a random number of servers: A system point approach." Management Science 30, no. 1 (January 1984): 51-68.
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