A serious gap is emerging between what is espoused as total quality management and what is actually being implemented. Examples of actual implementation failures are given. In addition to affecting the offending firms, these gaps threaten the viability of the quality management movement in the United States. Their causes and appropriate counter measures are worthy topics for research.
Kolesar, Peter. "Partial quality management: An essay." Production and Operations Management 4, no. 3 (September 1995): 195-200.
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